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Privacy Policy

Last updated: October 20, 2026.

BeautyClinic.ca is operated by ADPLUS MEDIA INC., A425 20020 84 Avenue, Langley, BC, Canada V2Y 5K9. This policy explains what personal information we collect, why, who receives it, and the rights you have under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Our privacy contact is reachable at [email protected] and at the address above.

What we collect, and why

  • Consultation requests: when you submit a request form we collect your name, your phone number and/or email address, the treatment and city you chose, and any message you write. We collect this for one purpose: to route your request to a clinic that can offer the consultation, and to let that clinic contact you.
  • Reviews: if you submit a review, we collect your name (as you provide it), your rating, and your review text, to display the review after moderation.
  • Clinic accounts: when a clinic claims or manages a profile, we collect the account holder's name and login email, lead-delivery contact details the clinic sets (email and mobile number for request delivery), profile content the clinic adds or edits (descriptions, prices, photos), and billing records for paid services.
  • Basic usage data: standard server and analytics logs (pages viewed, approximate region, device type) used to operate and improve the directory.

We do not collect medical records, health histories, or payment-card details from patients. Clinics handle treatment and payment directly under their own policies; card payments for clinic services are processed by our payment provider, not stored by us.

Consent

Consultation requests are collected only with your express consent, captured by the consent checkbox on the request form at the moment you submit it — no consent, no request. You may withdraw consent at any time by contacting us at [email protected]; if a request has not yet been delivered we will stop it, and if it has, we will ask the receiving clinic to delete your details and stop contacting you.

Who receives your information

  • A consultation request is disclosed only to the clinic it is routed to — one clinic for your chosen treatment and city. If that clinic does not accept in time, the request may be passed to one backup clinic in the same city under the same consent — one clinic at a time, never a list.
  • We use service providers (hosting, email delivery, text-messaging, payment processing) that process information only to provide those services to us.
  • We never sell personal information, and we do not share it with data brokers, marketing lists, or advertisers. We do not use consultation-request details to build advertising profiles.
  • We may disclose information where required by law, or to protect the safety of a person.

Cookies and analytics

We use a minimal set of cookies and privacy-respecting analytics to understand which pages are useful and to keep signed-in clinic accounts working. We do not use third-party advertising trackers. You can block cookies in your browser; the directory will still work, though clinic-account sign-in may not.

How we protect information

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information: encrypted connections, access limited to the people and systems that need it, and account credentials stored as one-way hashes. No method is perfect, but we work to keep the risk low and to respond quickly if something goes wrong.

How long we keep it

  • Consultation-request (lead) records are kept for 24 months from delivery, then deleted or anonymized — sooner if you ask us to delete yours. The 24-month window exists to resolve clinic billing questions and meet record-keeping obligations.
  • Reviews are kept while the clinic's profile is listed, or until the author asks for removal.
  • Clinic-account information is kept while the account is active; billing records are kept as required by Canadian tax law.

Your rights: access, correction, deletion

You may ask us at any time what personal information we hold about you, and ask us to correct or delete it. Write to [email protected] — we answer access, correction, and deletion requests within 30 days, free of charge in the ordinary case, and we will confirm when deletion is complete. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Emails to clinics (CASL)

We email clinics only at business addresses they publish conspicuously on their own websites, inviting them to claim their free profile. Every such message identifies us — ADPLUS MEDIA INC., with our mailing address — and includes a working unsubscribe link, as Canada's Anti-Spam Legislation (CASL) requires. Unsubscribing stops all outreach emails, permanently.

Processing outside Canada

Some of our infrastructure providers (hosting, email, and text-messaging services) are based in the United States, so personal information may be processed or stored in the US and may be subject to US laws, including lawful access by US authorities. We choose reputable providers and protect information in transit, and the same limits on use and disclosure above apply regardless of where processing happens.

Changes to this policy

If we change how we handle personal information, we will post the updated policy here with a new "last updated" date, and we will not apply a broader use or disclosure to information already collected without first getting consent where the law requires it. Contact: ADPLUS MEDIA INC., A425 20020 84 Avenue, Langley, BC, Canada V2Y 5K9 — [email protected].